Features: High-quality silicone material, strong and durable 99.99% highly transparent, keeping the original beauty of the phone Soft and flexible, easy to install and disassemble, no scratches and deformation The raised edges protect the camera and screen from abrasion Accurately cut according to the real phone, the cuts and openings are round and smooth Edge strengthening, strong resistance to impact Microdot Pattern to avoid watermark effects Colour: Clear
Our branded stock is 100% Original and Genuine as we purchase from authorised distribution channels.
SSL Secured
We have an OV (Organisation Validation) SSL Certificate installed, which is validated by Sectigo. When you make a purchase with us your information is fully secured and encrypted. You can view our Secured By Sectigo security seal at the bottom of the website.
TrustedSite
We are certified with TrustedSite and this can be verified by clicking on the floating TrustedSite logo at the bottom right side of the website (just below live chat bubble). TrustedSite certification is only given to websites who are genuine and operating a legitimate business.
Protection against Loss and Damage
We only use insured methods of postage so your order will be covered against loss and damage.
Get your order or Money back
Should you not receive your order as per our Shipping and Deliveries page then we’ll either send out a replacement or a full refund (as per your preference).
Klarna is only available to UK residents aged 18+ and can be selected when using Royal Mail Signed For or Special Delivery services.
It is not available using Free Shipping or 1st Class shipping (except Signed For).
Klarna’s Pay in 3 instalments and Pay in 30 days credit agreements are not regulated by the FCA. Missed payments may affect your ability to use Klarna in the future. 18+, UK residents only. Subject to status. T&Cs apply. klarna.com/uk/terms-and-condition
The ‘order to shipping’ (time taken from order being placed to order being dispatched) time is as follows:
All orders received after 10:00am (GMT/BST – UK Time) will be dispatched the following working day (Monday to Friday excluding bank holidays). Orders received by 10:00am will be dispatched the same working day.
Customers outside of the UK please be aware of any suspension of deliveries to your country before ordering – if in doubt please ask us before ordering. List of countries suspended can be seen on Royal Mail’s International Bulletin Page located here.
Import One Stop Shop (IOSS) for EU customers We are not registered for IOSS so from 1 July 2021 customers from Europe who purchase from us will be required to pay customs charges when the order arrives in your country so that it can be cleared from customs and delivered to you. Please ensure you pay the customs charges as we would be unable to refund postage cost should the item be returned to us due to refusal to pay such charges.
We use the following shipping methods. These are all insured against loss and damage so you can buy from us with confidence. FOR UK ORDERS
Courier
Delivery Options
Cost
Estimated Delivery Time
–
Local pickup
FREE
If you live within PE1 (Peterborough, UK) postcode then you can collect item. Please email us or call us after purchase to arrange collection.
Royal Mail
2nd Class / RM 48
FREE
This is a non tracked service which Royal Mail aim to deliver within 3 working days* (please read note below) including Saturday.
Royal Mail
1st Class
From £0.99
This is a non tracked service which Royal Mail aim to deliver next working day* (please read note below) including Saturday.
Royal Mail
1st Class Signed For
From £2.90
This service provides confirmation of signature upon delivery and is not therefore fully tracked. Royal Mail aim to deliver next working day* including Saturday.
Royal Mail
Special Delivery Next Day (excluding Sat) by 1pm
From £6.00
This is a next working day special delivery by 1pm service which is fully tracked. Items being sent on Friday using this service are not guaranteed for Saturday delivery. For Saturday delivery please select Special Delivery Saturday by 1pm service.
Royal Mail
Special Delivery Saturday by 1pm
From £12.00
This is a Saturday delivery service by 1pm which is fully tracked.
DPD
–
£6.50
This is a 1-2 working days fully tracked service by DPD.
UPS
–
£7.50
This is a 1-2 working days fully tracked service by UPS.
FOR INTERNATIONAL ORDERS
Courier
Delivery Options
Cost
Estimated Delivery Time
Royal Mail
International Standard
From £3.50
Royal Mail’s postal service for all international orders (outside of UK). They aim to deliver to: -Europe countries within 5 working days* -The rest of the world in 6 to 7 working days*
This is a NON TRACKED service and is only available for countries where the delivery service is overall reliable. If you prefer any form of tracking then please do not choose this service as there is no tracking to this. If you choose this service and don’t receive your order within 25 working days then please contact us for a solution – please do not resort to leaving a negative feedback on reviews sites.
Royal Mail
International Tracked & Signed, International Tracked, OR International Signed
From £9.00
Royal Mail’s postal service for all international orders (outside of UK). They aim to deliver to: -Europe countries within 5 working days* -The rest of the world in 6 to 7 working days*
International Tracked & Signed, and International Tracked are a fully tracked service whereby you can track the progress of the delivery from point of posting to delivery. These services are available to some countries, where either tracked service is not available we will use International Signed For service which is tracked from point of posting to point of departure from UK and a signature is required upon delivery.
DPD
Air Express
From £11.00
Express shipping service from 2-4 working days. Only available for some countries.
Note: The above guidelines for Royal Mail’s services are obtained from Royal Mail website. Some areas require more day(s) for the parcel to be delivered. During bad weather conditions, holidays, pandemics, or sale days such as Black Friday, Cyber Monday, Boxing Day, etc, the duration for 1st Class / 2nd Class Standard and Signed For can go up to 10 working days* after due date. Please be aware of such delays in case your order doesn’t arrive within the delivery aim mentioned above. Items not delivered by their due date will require up to 10 working days before they can be classed as lost. During this time the item is not lost but simply still in transit on its way to you.
For the Isle of Man, Jersey and Guernsey we only provide Royal Mail’s shipping services as couriers charge a handling fee, so to provide best shipping value we have restricted to using only Royal Mail’s services for these locations.
We would like to request European customers to allow up to 25 working days* for delivery and the rest of the world customers 32 working days* for delivery as Royal Mail can take longer to deliver items due to reasons beyond our control and theirs (i.e. bad weather, holidays, customs). Items are NOT lost during this timeframe.
Before returning any goods please email us at sales@mosaccessories.co.uk to let us know that you would like to return the goods along with your reason to return them. We will then advise you on what to do. Please see below our returns policy.
30 Day Guarantee If you have purchased goods in error, have changed your mind or wish to return for any other reason then we will replace or refund most items provided they are returned to us within 30 days of receipt complete, unused, in their original packaging. You will be responsible for the cost of returning the goods to us.
Where a product is used but can be returned in resalable condition such as phone case then please ensure it is returned with all packaging (inner white foam, polybag/retail packaging, etc) so that we can refund or exchange it smoothly.
Faulty Goods Should you receive a faulty product then in some circumstances we may be able to refund or replace without the need to have the faulty product returned to us but where we would require the goods back we will cover the return postage cost.
Exclusions Certain products are excluded from returns due to hygiene reasons such as earphones. If the product is used it can no longer be returned due to the above.
Returns outside of the 30 Day Guarantee If you return an item to us outside the terms of our 30 Day Guarantee, and your statutory rights do not apply, we may return the item to you at your expense or accept the return subject to charging you a returns processing fee, as shown below to cover our costs:
Returned late (after 30 days) – up to £15
Returned incomplete, used or not in original packaging – up to £15 or returned to you at your expense.
The above fees will be deducted from your refund.
Your Right To Cancel Your Order under Consumer Protection (Distance Selling) Regulations You have the legal right to cancel your order within 7 working days of receipt. If you wish to cancel using this right, you need to inform us in writing within 7 working days, starting the day after you received the goods. You must also take reasonable care of the goods and return them to us. We will not consider that you have taken reasonable care of the goods if they have been used in a way, or to an extent, beyond what would be reasonable when examining them in a shop before purchase. You will be responsible for the cost of returning the goods to us if you cancel under Distance Selling Regulations.
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