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Shipping and Deliveries

The ‘order to shipping’ (time taken from order being placed to order being dispatched) time is as follows:

All orders received after 10:00am (GMT/BST – UK Time) will be dispatched the following working day (Monday to Friday excluding bank holidays). Orders received by 10:00am will be dispatched the same working day.

Customers outside of the UK please be aware of any suspension of deliveries to your country before ordering – if in doubt please ask us before ordering. List of countries suspended can be seen on Royal Mail’s International Bulletin Page located here.

Import One Stop Shop (IOSS) for EU customers
We are not registered for IOSS so from 1 July 2021 customers from Europe who purchase from us will be required to pay customs charges when the order arrives in your country so that it can be cleared from customs and delivered to you. Please ensure you pay the customs charges as we would be unable to refund postage cost should the item be returned to us due to refusal to pay such charges.

We use the following shipping methods. These are all insured against loss and damage so you can buy from us with confidence.


 Courier Delivery Options Cost Estimated Delivery Time
Local pickupFREEIf you live within PE1 (Peterborough, UK) postcode then you can collect item. Please email us or call us after purchase to arrange collection.
Royal Mail2nd Class / RM 48FREEThis is a non tracked service which Royal Mail aim to deliver within 3 working days* (please read note below) including Saturday. 
Royal Mail1st ClassFrom
This is a non tracked service which Royal Mail aim to deliver next working day* (please read note below) including Saturday.
Royal Mail1st Class Signed ForFrom
This service provides confirmation of signature upon delivery and is not therefore fully tracked.
Royal Mail aim to deliver next working day* including Saturday.
Royal MailSpecial Delivery Next Day
(excluding Sat) by 1pm 
This is a next working day special delivery by 1pm service which is fully tracked. Items being sent on Friday using this service are not guaranteed for Saturday delivery. For Saturday delivery please select Special Delivery Saturday by 1pm service. 
Royal MailSpecial Delivery
Saturday by 1pm

This is a Saturday delivery service by 1pm which is fully tracked. 

DPD£6.50This is a 1-2 working days fully tracked service by DPD.
UPS£7.50 This is a 1-2 working days fully tracked service by UPS.


CourierDelivery Options CostEstimated Delivery Time
Royal MailInternational StandardFrom £3.50Royal Mail’s postal service for all international orders (outside of UK). They aim to deliver to: 
-Europe countries within 5 working days*
-The rest of the world in 6 to 7 working days*

This is a NON TRACKED service and is only available for countries where the delivery service is overall reliable. If you prefer any form of tracking then please do not choose this service as there is no tracking to this. If you choose this service and don’t receive your order within 25 working days then please contact us for a solution – please do not resort to leaving a negative feedback on reviews sites.
Royal MailInternational Tracked & Signed, 
International Tracked, OR
International Signed 
Royal Mail’s postal service for all international orders (outside of UK). They aim to deliver to: 
-Europe countries within 5 working days*
-The rest of the world in 6 to 7 working days*

International Tracked & Signed, and International Tracked are a fully tracked service whereby you can track the progress of the delivery from point of posting to delivery.

These services are available to some countries, where either tracked service is not available we will use International Signed For service which is tracked from point of posting to point of departure from UK and a signature is required upon delivery.
DPDAir ExpressFrom £11.00Express shipping service from 2-4 working days. Only available for some countries.

The above guidelines for Royal Mail’s services are obtained from Royal Mail website. Some areas require more day(s) for the parcel to be delivered.

During bad weather conditions, holidays, pandemics, or sale days such as Black Friday, Cyber Monday, Boxing Day, etc, the duration for 1st Class / 2nd Class Standard and Signed For can go up to 10 working days* after due date. Please be aware of such delays in case your order doesn’t arrive within the delivery aim mentioned above. Items not delivered by their due date will require up to 10 working days before they can be classed as lost. During this time the item is not lost but simply still in transit on its way to you.

For the Isle of Man, Jersey and Guernsey we only provide Royal Mail’s shipping services as couriers charge a handling fee, so to provide best shipping value we have restricted to using only Royal Mail’s services for these locations.

We would like to request European customers to allow up to 25 working days* for delivery and the rest of the world customers 32 working days* for delivery as Royal Mail can take longer to deliver items due to reasons beyond our control and theirs (i.e. bad weather, holidays, customs). Items are NOT lost during this timeframe.

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